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Billing help

Billing, refunds, invoices, and unrecognized charges

Start here for payment questions, invoice needs, refund eligibility, or charges you do not recognize.

Updated 2026-06-04

CAT help

CAT adaptive test help

What to do when CAT will not start, has no questions, exits unexpectedly, or results do not appear.

Updated 2026-06-04

Flashcard help

Flashcards: counts, sessions, and difficulty ratings

Fix empty flashcard counts, session launch problems, and rating-button confusion.

Updated 2026-06-04

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Manage subscription, renewal, cancellation, or plan changes

Understand renewals, cancellation timing, plan changes, and what happens after cancellation.

Updated 2026-06-04

Practice help

Practice tests: questions, answers, and rationales

Resolve practice test launch, answer submission, next-question, and rationale issues.

Updated 2026-06-04

Readiness help

Readiness score, metrics, and charts

Understand readiness trends, why scores change, and what to do when metrics look empty.

Updated 2026-06-04

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Study plans, lessons, and progress tracking

How to use lessons, progress, weak areas, and study recommendations together.

Updated 2026-06-04

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Troubleshoot login, access, or loading problems

Use this first when a page will not load, your session expires, or premium access looks wrong.

Updated 2026-06-04

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