Quick checks
Most access issues are caused by an expired session, a stale browser tab, or a subscription record that needs to refresh.
- Sign out and sign back in with the email used at checkout.
- Open NurseNest in a fresh browser tab.
- Disable aggressive browser extensions for one test attempt.
- Check your account billing page if premium access is missing.
When to contact support
Contact support if the same route fails after signing in again, or if an active subscriber is blocked from premium content.
- Include the route URL.
- Include the account email.
- Include a screenshot of the error state.