NurseNest Subscription, Cancellation, and Refund Policy

Effective Date: April 1, 2026

This Policy explains how NurseNest subscriptions, renewals, cancellations, trials, and refunds work.

Subscription Billing

Subscriptions are billed in advance on a recurring basis according to the plan selected at checkout, such as monthly, quarterly, semi-annual, or annual billing.

Auto-Renewal

Unless clearly stated otherwise at checkout, subscriptions renew automatically at the end of each billing period using the payment method on file until cancelled.

By subscribing, you authorize these recurring charges.

Free Trials and Promotional Offers

If we offer a free trial or discounted introductory offer:

the duration and terms will be shown at checkout

unless otherwise stated, the subscription may automatically convert to a paid subscription at the end of the trial

you are responsible for cancelling before the conversion date if you do not wish to continue

How to Cancel

You may cancel at any time by:

using the cancellation settings in your account, if available, or

emailing [email protected] (please allow up to 4 business days for a response)

Cancellation stops future renewals. Unless required by law or otherwise stated in writing, cancellation does not retroactively reverse charges already incurred.

Access After Cancellation

After cancellation, you generally retain access until the end of your current paid billing term. Once the paid term ends, premium access ends unless you resubscribe.

Refund Policy

Except where required by law or expressly stated otherwise:

all subscription charges are final

we do not provide prorated refunds for unused time

we do not provide refunds because you forgot to cancel

we do not provide refunds based on dissatisfaction with study outcome, exam result, schedule, or preference changes

chargebacks should not be used as a substitute for emailing [email protected] first

That said, we reserve the right, in our sole discretion, to issue a courtesy refund, account credit, or exception in individual cases.

Failed Payments

If a payment fails, we may retry the charge, suspend access, downgrade access, or cancel the subscription until payment is resolved.

Fraud, Abuse, and Chargebacks

If a chargeback or payment dispute is filed, we may suspend or terminate access while the dispute is reviewed. We may provide supporting evidence of the transaction and service usage to our processor or the relevant financial institution.

Pricing Changes

We may change pricing for future billing periods by providing notice as required by law or platform practice. Continued use after the effective date of a pricing change may constitute acceptance of the new price, subject to applicable law.

Contact

Questions about billing, cancellation, or refunds should be sent to [email protected]. Please allow up to 4 business days for a response.